Return & Refund Policy

Last updated: May 15, 2025

At ohoosip, customer satisfaction is important to us.

We want every customer to enjoy their purchase. If you experience any issue with your order, please contact our support team and we will review your request according to the conditions outlined below.

Return Eligibility

Customers may request a return within 30 days of receiving their order if the item meets the following conditions:

The product arrives damaged
The wrong item was received
The product has a manufacturing defect
The item has a quality issue

To be eligible for a return, items must:

Be unused
Be in original condition
Include original packaging when possible

Please contact us before sending any product back.

Return Request Process

To request a return, please contact:

Email: service@ohoosip.com

Please include:

Order number
Customer name
Email address used for purchase
Reason for return
Photos or supporting information if applicable

Our team will review your request and provide further instructions.

Please do not return products before receiving confirmation from our customer support team.

Non-Returnable Items

Returns may not be accepted for:

Items damaged due to improper use
Products modified after delivery
Used items without a product quality issue
Items returned without prior approval

Refund Process

Once your return request is approved and the returned item has been reviewed, we will process your refund.

Approved refunds will be issued to the original payment method used during checkout.

Please note that processing times may vary depending on your bank or payment provider.

Return Shipping

If the return is caused by:

A damaged product
Incorrect item received
Product quality issue

ohoosip will review the situation and provide appropriate assistance.

For other return requests, customers may be responsible for return shipping costs.

Exchanges

If you receive an incorrect or defective item, please contact our support team.

We will review your request and help provide an appropriate solution.

Return Address

All approved returns should be sent to:

HONGKONG SHINNY COMPANY CO., LIMITED

FLAT/RM A 12/F ZJ 300, 300 LOCKHART ROAD, WAN CHAI HK

Please contact our customer support team before sending any return package.

Contact Us

For questions regarding returns or refunds: